Unfortunately, many of our families who have opted to purchase their casket online have been unhappy with that decision. The term Caveat Emptor applies to such decisions and is defined as: "Let the buyer beware or the buyer alone is responsible for checking the quality and suitability of goods before a purchase is made."
Since these decisions are made without the advice or assistance of Pumphrey Funeral Homes, we feel it is our responsibility to you, our client, to offer the following advice:
For your protection, you need to have the "third party casket provider" fax or email to you, at least the following information BEFORE you give them your credit card number or any money:
If you do not secure these items, you will, in our opinion, have a much more difficult recourse against the 3rd party casket provider should you be dissatisfied with your purchase or note damage to the casket upon its arrival. More importantly, should the wrong casket be delivered or if the casket is damaged, it will potentially result in unfortunate consequences on the services you have planned with us for your loved one. The correction of such consequences will be an issue as to how you proceed with the services that you have planned.
Due to the issues that we have experienced with 3rd party casket providers, we will not set a visitation/viewing time or service time until we have received delivery of the casket or cremation container and you, or client, have inspected the casket and approved, in writing, the use of the delivered casket or cremation container in the service you have engaged us to perform.
We respectfully offer this information to you as a means of protecting you and your family from any further distress during your time of grief and loss.
*A full list of services and merchandise, as well as casket and vault prices are available at each of our funeral homes.
Bethesda, Rockville, Gaithersburg,
Washington D.C., Potomac,
Kensington, Chevy Chase,
Germantown, and all of
Montgomery County, Maryland.