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Testimonials

Many families reach out after the conclusion of the services to let us know how much our support and guidance meant to them in their time of need, and we’re honored to receive such heartfelt praise. We feel that these messages speak for themselves and we’d like to share them with you.

If you feel we’ve gone above and beyond in supporting you through this difficult time, or would simply like to reach out and say thanks, contact us to share your thoughts or submit a testimonial below. It means the world to us to hear from you and know that we’ve made a difference.



Submit a Testimonial
 
 
 
 

The kindness, thoughtfulness and support given to me by Will while arranging for my husband's cremation made a huge difference in lessening the grief I felt by his passing. I was helped to chose exactly what I wanted for him after being given all the options. It made his cremation ceremony a more personal event in which I felt I had helped him finally get to compete peace after his suffering had ended. Also, my final memory of him will be something I will cherish for the rest of my life.

Cynthia Eisler

May 14, 2019

"David was a huge help throughout, kind caring and sensitive. He had great suggestions."

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"This is an excellent funeral home. Very caring staff. "

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"Stephen was such a pleasure to work with. He was extremely professional and his attention to detail was on point."

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"Keep up the good work! This is the first time I had experience with this type of service and was very impressed with the service and support received from Pumphrey Funeral Home."

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"Eric Scerbo went the extra mile."

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"We couldn’t have been more pleased with the services received."

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"This was my third time using Pumphrey Funeral Home. Each time was better than the last and I couldn’t fathom that, but they were. They exceeded my expectations in every way this time."

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"Stephen was wonderful to our family!"

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"Rob at Rockville Pumphrey’s was excellent. He should be a model for all employees in terms of knowledge, caring and understanding. Highly recommend!"

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"Wonderful all-around experience with all the staff and services of this funeral home."

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"I thought everything was done very nicely and my daughters and I were very pleased with everything. I am putting it in my trust that I go to Pumphrey’s. Thank you."

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"Everybody that we came in contact with was extremely helpful. Mr. Steven Mello was particularly kind and helpful."

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"Everything from our initial phone call to the burial site was provided in an exceptional manner by exceptional personnel."

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"Our family was very impressed with the service. Thank you again. Mom would have been pleased."

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"David Perry was most kind, helpful and pleasant/fun to deal with."

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"The long presence of Pumphrey in the community was important and the on-site crematory – together with identification protocols was paramount."

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"My family and I were exceptionally pleased and satisfied."

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"Oddly, it was a very pleasant experience. I always felt that I was in very good hands, received sage advice and there were no surprises. Thanks."

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"Knowing that David was taking care of Pop provided me with a sense of comfort and relief. His kindness to our family and to Pop will never be forgotten."

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"We moved to Maryland in 2012 and we didn’t know anything about the funeral homes here. Fortunately our daughter found Pumphrey Funeral Home. Frank was kind and professional and very helpful."

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"I am grateful that I did not feel rushed. I needed a recommendation to conduct a Christian service, and the minister I was referred to was wonderful. Thanks to Mr. Kephart."

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"Thank you. You made the whole process of funeral and grieving much easier."

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"Mr. Parker is extremely knowledgeable in both Chinese culture and Buddhism ceremony. We really appreciate his attention to detail with good suggestions. Mr. Dooley is very patient in continuing to communicate with us. George and Scott made our father look so peaceful. We appreciate it very much."

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"We have been impressed with the services."

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"They made everything so easy to handle. The director who made the arrangements for the funeral explained and made it so easy; he took care of everything. I thought I would have to do all of it."

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"All was excellent. Very compassionate and professional."

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"My whole family has used Pumphrey’s Funeral Home for years. Very satisfied."

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"This facility does an excellent job."

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Angel was wonderful.

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All staff on call were helpful.

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David was outstanding to deal with, very human and uplifting.

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Exceptional service overall. I would expect this high level of personalized service from and organization that has been in business for over 160 years. Thank you!

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Eric Scerbo was empathetic, polite, thoroughly knowledgeable and patient.

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Overall excellent service.

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They were wonderful.

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All our contacts were with professional, knowledgeable, supportive staff. All were responsive to our wishes, concerns and questions.

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My husband was “made up” perfectly. He appeared to be asleep.

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Everyone from the funeral director to the limo driver were extremely kind and caring. The memorial service held at the funeral home was lovely and was everything we wanted.

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I could not have been more satisfied with Pumphrey’s.

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We had a wonderful experience working with John Watts. John was patient, helpful, and paid attention to details. Could not have asked for a better funeral director.

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We had excellent service.

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No improvements- everything was excellent. The first call made to Mary who set everything up then was greeted by Stephen and John took care of everything. Ruth was there the night of the viewing and made everyone feel at ease.

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Stephen A. Mello, Jr. was a very great help. We appreciated it. Our family was very pleased with our service.

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Thank you…Pumphrey’s provides a great customer experience.

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Extremely pleased with Pumphrey and staff. Very professional and respectful. Easy to talk to and went out of their way to be helpful prior to and day of funeral.

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Pumphrey is outstanding.

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Very proactive. Class act all the way.

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Our Locations

Bethesda-Chevy Chase, Inc.
7557 Wisconsin Avenue
Bethesda, MD 20814
Phone: (301) 652-2200
Fax: (301) 656-2210
Map & Directions

Rockville, Inc.
300 W. Montgomery Avenue
Rockville, MD 20850
Phone: (301) 762-3939
Fax: (301) 217-0377
Map & Directions

Serving the Communities of:

Bethesda, Rockville, Gaithersburg,
Washington D.C., Potomac,
Kensington, Chevy Chase,
Germantown, and all of
Montgomery County, Maryland.


© Robert A. Pumphrey Funeral Homes
Crafted with care by Frazer Consultants