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Testimonials

Many families reach out after the conclusion of the services to let us know how much our support and guidance meant to them in their time of need, and we’re honored to receive such heartfelt praise. We feel that these messages speak for themselves and we’d like to share them with you.

If you feel we’ve gone above and beyond in supporting you through this difficult time, or would simply like to reach out and say thanks, contact us to share your thoughts or submit a testimonial below. It means the world to us to hear from you and know that we’ve made a difference.



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Pumphrey’s did a superb service from pre-planning to cremation a few months later. I highly recommend them. Some things were prearranged, and Brad contacted the cemetery, so I didn’t have to. He took care of everything! Mr. Dixon and Natalie were fantastic. They went above and beyond their job to make everyone feel comfortable and at ease with what had to be done. We cannot thank them enough! Mom was cremated, but they still allowed us to view her and even did mom’s hair. The ashes were beautifully carried from car to gravesite with military care. Really loved our staff. Thank you! The service at the funeral home was excellent and cemetery was also excellent. All made the death of my brother bearable. Stephen and William were great. They both were there for me through my mother’s funeral and my dad’s. I can’t express enough gratitude and thanks to both of them. I would choose them anytime.

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October 11, 2021

The kindness, thoughtfulness and support given to me by Will while arranging for my husband's cremation made a huge difference in lessening the grief I felt by his passing. I was helped to chose exactly what I wanted for him after being given all the options. It made his cremation ceremony a more personal event in which I felt I had helped him finally get to compete peace after his suffering had ended. Also, my final memory of him will be something I will cherish for the rest of my life.

Cynthia Eisler

May 14, 2019

Pumphrey’s is a wonderful example of how end of life arrangements should be handled. The staff are beyond excellent.

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Brad Smetzer was the most professional and kind director that I could have ever been working with.

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Could not have asked for a better experience.

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I just wanted to send an extra kudos to Brad and William. The day of my dad’s funeral it snowed like 6” so the funeral coach transporting my father with Brad and William had a very difficult time getting up the hill. Those men had to get out and shovel the snow to get up the driveway. Once inside, they both were professionally dressed and just as friendly as can be… I just want them to know how much their kindness and thoughtfulness was appreciated.

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More than pleased. Thank you very much.

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Eric was my main contact and every Pumphrey representative was excellent.

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I have dealt with Pumphrey’s several times in the past 8 ½ years. Always available to you!

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I cannot say enough wonderful things about Eric. From my first call to Pumphrey’s that he answered (thankfully!!) to after the funeral, he was the utmost professional and gracefully guided us through a very a difficult time.

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They made it easy. Thanks to everyone!

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My mother looked beautiful at the family viewing.

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Miriam took the time to explain ordering options for death certificates when cause of death is pending.

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The gal that handled Suz’s funeral arrangements was very good. She was kind, understanding, and compassionate. You all have a gem here.

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I don’t remember their names, there were 3 gentlemen who helped and all 3 were very professional. Pumphrey’s Funeral Home was very helpful and understanding and they met all of our needs during this hard time. Very professional.

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Stephen was very professional and accommodating.

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All staff were outstanding.

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They were very helpful, supportive, and professional. Thank you.

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Personnel were very friendly, caring, and professional. Services and facilities were absolutely beautiful. Overall experience was more than expected.

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Stephen, Eric, and everyone I came into contact with at Pumphrey’s were wonderful. This was my first experience with making arrangements for a loved one’s burial/funeral and words cannot express my heartfelt gratitude. Thank you!

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Excellent service from first phone call to appointments to retrieving my mom’s body and getting her ready for identification.

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Services provided were excellent and the professionalism and empathy displayed by the staff was superb and much appreciated!

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Everyone was so warm and compassionate. I was very happy to leave my husband in their care.

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Natalie was wonderful.

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I can’t remember the name of the gentleman who helped us, but he was really wonderful and made sure that everything was perfect.

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The entire staff was exceptional.

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Outstanding service by great people. Kind, gentle, understanding and helpful.

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The funeral home and staff were experienced, knowledgeable and offered valuable recommendations. Overall satisfied with our experience. Just keep doing the good work.

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I want to let you know how extremely professional, compassionate and responsive Stephen, Eric and the entire team was from beginning to end.

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Our Locations

Bethesda-Chevy Chase, Inc.
7557 Wisconsin Avenue
Bethesda, MD 20814
Phone: (301) 652-2200
Fax: (301) 656-2210
Map & Directions

Rockville, Inc.
300 W. Montgomery Avenue
Rockville, MD 20850
Phone: (301) 762-3939
Fax: (301) 217-0377
Map & Directions

Serving the Communities of:

Bethesda, Rockville, Gaithersburg,
Washington D.C., Potomac,
Kensington, Chevy Chase,
Germantown, and all of
Montgomery County, Maryland.


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